Returns & Exchanges
At YOSE POWER, we stand by the quality of our e-bike kits and batteries. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.
Contact Support
Email our customer service team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Pack Your Gear
Securely pack the items in their original packaging, ensuring all tools, cables, and manuals are included to avoid restocking fees.
Ship the Package
Affix the provided shipping label to your package and drop it off at the designated carrier location; please retain your tracking receipt.
Inspection and Refund
Once our technicians inspect the returned hardware for integrity, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing